Terms and Conditions

The terms listed below are general information only, changes may occur depending on a particular catering package, event, day of the year or location. Please note some events include staffing, crockery, cutlery, glasses and table linen in the package.

Standard Refund & Cancellation Policy

NOTE: It is the responsibility of the person placing the online order to ensure that all order details (date, time, delivery location and onsite contact) are correct.

Order Cancellations & Refunds

Should you need to cancel your catering order, please contact us for a refund or to reschedule your order to another date. Please note, refunds and rescheduling will not be available after 2pm on a day prior to your delivery/pick-up time.

Please email us to [email protected] if you’d like to cancel or make a change to your order.

Late or Missing Refunds
It can take some time for your bank or credit card company to process a refund. Please allow up to 5 business days after you’ve received confirmation from us for your refund to be processed.

If it has been longer than 5 business days, please contact us at [email protected]

Order Changes

About Life Foodservice reserves the right to adjust the invoice for any changes requested or adjustments made prior to delivery of your catering order.


1. General inclusions

All our food will arrive cold below 5 degrees due to food safety and will be presented in disposable platters ready to be served. Recycled paper plates, napkins and serving equipment are available on request and may incur additional fee..
Please take into consideration deliveries can be up to 45 minutes eary to requested time. Prices quoted in these menus include GST. 

2. Teas

Set up buffet style on side table or down the centre of dining table.

3. Light Lunches

Light lunches are served on catering disposable platters, chilled ready for delivery and service.

Lunch boxes are recycled cardboard with a window lid for better presentation and to allow guests to make easier choices.

4. Working Lunches

Served on catering disposable platters and chilled ready for service buffet style.

5. Conferences

Conference packages are served buffet style according to your location details.

6. Sit Down Menus

Two and three course meals will be served according to your running schedule on the day.

7. Cocktail Packages

A bar will be set up according to your location details for the duration of the event.

8. Bookings

Please thoroughly check all details on your function quote form. Bookings will be secured when we receive a written confirmation from you. 

9. Final Numbers

For functions with over 100 people (or over $2,000), ideally we request 3 days’ notice on your final numbers please.

Delivery charges: Delivery and collection for goods dropped off to be picked up at a later time/date may incur a charge. CBD charged at $50.

10. Cancellations

For functions for over 100 people (or over $2,000), in the event that a confirmed booking is cancelled, the following cancellation charges may apply.

11. Staffing

Charged at an hourly rate per staff member per hour.
Rates are set out and generally included in your catering quote.
See Wait Staff page for pricing. 

Separate rates for weekends and Public Holidays, which will be quoted to you on enquiry.

12. Beverage Supply

Harm minimisation and responsible service of alcohol procedures will apply to your function.

13. Hire Items

A full range of hire equipment is available on request, from glasses, china, linen to marquees and heaters.

14. Breakages or Losses

Breakages or losses that occur during your event will be added to the final invoice and charged at replacement cost.

About Life Catering

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